Frequently Asked Questions

Booking a tour is simple and can be done in three ways:

1. Online: Select your preferred tour, choose date and number of travelers, then proceed to checkout.
2. Phone: Call us at +90 501 519 28 38 to book over the phone.
3. WhatsApp: Message us on WhatsApp for instant booking assistance.

Tip: Book at least 48 hours in advance to guarantee availability, especially during peak season.

Yes, you can make changes to your booking subject to availability:

• Date changes: Free up to 7 days before the tour. Less than 7 days may incur a fee.
• Participant changes: Can be modified up to 48 hours before the tour.
• Tour type changes: May be possible depending on availability and price difference.

Contact us immediately via email or WhatsApp for any changes.

If you're running late, please contact us immediately:

• Up to 15 minutes late: We'll try to accommodate you, but cannot guarantee full tour duration.
• More than 30 minutes late: Considered a no-show. No refund will be issued.
• For group tours: The tour will depart on time. Latecomers may need to join at the next meeting point.

Age requirements vary by tour:

No, printed tickets are not required. We offer multiple digital options:

Your booking confirmation email contains a QR code that your guide will scan at the meeting point.

We accept a wide range of payment methods for your convenience:

Yes, your payment security is our top priority:

Important: We never store your full credit card information on our servers.

Yes, we offer flexible payment options for certain tours:

• Deposit Option: Pay 30% to secure your booking, balance due 7 days before the tour
• Group Bookings: Custom payment plans available for groups of 8+ people
• Private Tours: Flexible payment schedules available upon request

We display prices in Euros (€) as our primary currency, but we accept multiple currencies:

Note: Final charges may vary slightly due to currency conversion rates and bank fees. Your bank will display the converted amount in your local currency.

We recommend bringing the following items:

We offer tours suitable for various mobility levels:

Please check individual tour descriptions for accessibility details or contact us for personalized recommendations.

We offer tours in multiple languages to accommodate international visitors:

We have flexible policies for weather-related changes:

• Light Rain: Tours proceed as scheduled. We provide umbrellas and rain ponchos.
• Severe Weather: We'll contact you at least 2 hours before the tour to discuss options:

  • • Reschedule to another date
  • • Alternative indoor tour option
  • • Full refund if cancellation is necessary
• Safety First: We monitor weather conditions closely and prioritize guest safety above all.

Yes, we are fully licensed and regulated:

Our TÜRSAB certification ensures that we meet the highest standards of service, safety, and professionalism in the Turkish tourism industry.

Hotel pickup and drop-off services vary by tour:

Specific pickup details will be provided in your booking confirmation. Please provide your hotel information during booking for accurate pickup arrangements.

We're here to help you whenever you need assistance:

Yes, we can accommodate various dietary requirements: